I didn't receive my activation mail. What can I do?

If you signed up and did not receive your activation mail please do the following:

• Be patient. Email delivery can sometimes take up to 10 minutes due to an overloaded mail server.
• Check your spam folder
• You might have made a spelling mistake in the email address that you entered. Try to sign up again with your email address.

If you still aren't recieving the activation email, you can request a new activation email by following these steps:

1. head to our support page.
2. Choose 'Login & Activation' as the request type.
3. Choose either 'I didn't receive my activation email' or 'My activation email isn't working' as the main issue.
4. Enter the email address you used to register to ToneGym and press the 'Send' button.
5. Check your email inbox and follow the steps shown in the new activation email.

• Make sure you enter the correct email. If you still aren't receiving the activation email, you might be using the wrong email address.
• Make sure you're not mixing up your ToneGym and SoundGym accounts.

If you still can't activate your account contact our support.